This privacy policy applies to the services of Multifil BV, with registered office at 9700 Oudenaarde, Windmolenstraat 38 and enterprise number BE 0681.919.896, permanently represented by Mr Frank Larue.

Multifil is a wholesaler of reinforcing steel and plastic products for structural and precast construction.

By using Multifil's services, you acknowledge that you have read this privacy policy and consequently accept the collection and processing of your personal data in the manner described herein. This privacy policy describes the operation of the services provided by Multifil, more particularly how Multifil collects, uses, protects and shares data.

We will only use the personal data you provide to us for those services or purposes to which you have given your consent. Multifil complies with European Regulation 2016/679 of 27 April 2016 on the protection of personal data, and with the Belgian Framework Law dated 30 July 2018. For the performance of its services, Multifil is the data controller.

By personal we mean any information about an identified or identifiable natural person (the data subject). ‘Identifiable’ here means any natural person who can be directly or indirectly identified.

We collect personal data through various channels:

This concerns the following information:

• (Electronic) identification data: name, first name
• (Electronic) contact information: e-mail address, address, phone number
• Financial data
• The company on behalf of which you may be submitting an enquiry
• Your preferred language of communication with us

We will store your information in our database for the purposes of cooperation, employment or service.

We may sometimes request additional information. If necessary, this information will always be limited and proportionate with what is strictly necessary for the service requested.

When you visit our website, we collect data such as your IP address, the pages you visit on our website, your preferred language, etc.). We collect this information through the use of cookies. Please review our cookie policy on the website so you are aware of what cookies we use, and how to accept, set your preferences or reject them.

Multifil collects and processes personal data to accomplish the purposes listed below. Your data will not be used for other purposes without informing you in advance and, if necessary, obtaining your consent to do so.

Multifil relies on a number of legal grounds for processing your data.

Multifil processes your personal data after the signature of an agreement, quotation, order confirmation or order form, for the purpose of preparing or performing services.

Multifil may also seek your explicit consent for the processing of your data.

In addition, Multifil may invoke a legitimate interest in certain circumstances.

If you do not want your personal data to be processed in this context, it is not possible for us to enter into or perform the service.

Multifil may transfer your personal data to third parties only if this is necessary for the provision of the service.

If Multifil passes on your personal data to third parties, a data processing agreement will be concluded with these third parties, which will stipulate, inter alia, that your personal data will be treated confidentially and processed securely.

The confidentiality of your data is important to us; we only exchange personal data via maximally secure electronic means. Your data will never be traded, sold, rented or passed on to third party non-processors if there is no legal obligation to do so.

Our website may contain links to other third-party websites or services. These links are provided solely for the information and convenience of our visitors. We have no control over the content or privacy policies of these external websites and services, and we accept no

responsibility or liability for any damage or loss caused by or in connection with the use of these links.

Please note that these external websites and services have their own privacy policies and practices regarding data protection. We encourage you to carefully read the privacy policy of each website you visit before providing personal information.

The fact that we provide links to these external websites and services does not imply that we endorse their content or their data protection practices or that we are responsible for these third parties' compliance with the General Data Protection Regulation (GDPR). The use of external links is entirely at the user's own risk.

Personal data will be kept and processed by Multifil for the period necessary for the purposes of processing and depending on the contractual relationship between Multifil and the customer. This takes into account the relevant laws and regulatory requirements for data retention

We may also retain these data to fulfil our legal obligations, to respond to inquiries and resolve any disputes, to satisfy our legitimate interests and to enforce our rights.

Multifil has taken appropriate technical and organisational security measures in order to avoid, to the extent possible, the destruction, loss, falsification, modification, unauthorised access or erroneous third-party notification of the personal data collected, as well as any other unauthorised processing of this data.

In this context, Multifil pays particular attention to the security of its computer systems, including strict password management.

We require all of our service providers to have taken appropriate measures to maintain the security of your information. Under no circumstances may Multifil be held liable for any direct or indirect damage resulting from any incorrect or unlawful third-party use of your personal data.

Security and management procedures are reviewed regularly in accordance with the latest technological developments. Multifil stores your personal information in its database on a secure server. Access to the database is restricted to authorised persons who are involved in processing the data.

You have the right to access your personal data free of charge at any time, and to exercise your rights as listed below.

You are free to decide whether or not to share your personal data with Multifil. In addition, you always have the right to request Multifil to review, rectify, supplement or restrict your personal data.

You have the right to ask us to remove your personal data from our database. However, this right may be limited because of legal obligations. You acknowledge that if you refuse to disclose or request the removal of personal data, certain services may not be available.

You have a right to object to the processing of your personal data for serious and legitimate reasons. In addition, you have at all times the right to object to the use of personal data for direct marketing purposes.

You have the right to obtain the personal data provided by you to Multifil in a structured, common and machine-readable form and/or to have it transferred to other responsible parties.

To the extent that processing is based on your prior consent, you have the right to withdraw that consent. You have the right to withdraw your consent to the further use of your personal data for a specific study. However, this right may be limited because of legal obligations or the need to retain these data in the archives for further scientific research. After validation of your request, your personal information will be removed from Multifil's database.

You may exercise your rights by contacting Multifil BV either by e-mail at info@multifil.be or by post to Multifil BV, Remparden 1 box 0101, 9700 Oudenaarde. You should always include a copy of an identification document with such a request.

An application may be refused if it is unreasonably repetitive or systematic.

The processing of your personal data includes no profiling; nor will Multifil subject you to automated decisions.

You have the right to lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat/Rue de la Presse 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@apd-gba.be

We reserve the right to update this privacy policy as needed.

Uses will be notified of any changes.

Last updated: 10/02/2025